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Privacy Policy for Galore Rider App

1. Introduction

At Galore Rider App (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you download and use our mobile application (the “App”). Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it. By using our App, you consent to the data practices described in this policy.

2. Information We Collect

We collect various types of information from our users, including:

  • Personal Information: When you register with us or use our services, we may ask you to provide personal information that can be used to contact or identify you, including but not limited to:
    • Name
    • Email address
    • Phone number
    • Payment method information
  • Location Data: We collect real-time information about the location of your device to provide location-based services, such as showing available rides near you and tracking your journey.
  • Usage Data: We may collect information about how you use our App, which includes details such as your interaction with features, pages visited, and the time spent using the App.
  • Device Information: We may gather information about your device, including but not limited to:
  • IP address
  • Device type
  • Operating system
  • Unique device identifiers
  • Mobile network information

3. How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

  • To facilitate the provision of our services, including processing ride requests and payments.
  • To communicate with you about your account, including ride confirmations, updates, and customer support inquiries.
  • To personalize your experience and improve our App and its functionality.
  • To analyze usage trends to better understand user behavior and enhance our services.
  • To send you promotional offers and marketing communications that may be of interest to you.
  • To comply with legal obligations and enforce our terms and conditions.

4. Disclosure of Your Information

We may share your information in the following situations:

  • Service Providers: We may employ third-party companies and individuals to facilitate our App (“Service Providers”), provide the App on our behalf, perform App-related services, or assist us in analyzing how our App is used. These third parties will have access to your personal data only to perform these tasks on our behalf and are obligated to not disclose or use it for any other purpose.
  • Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

5. Data Security

We take the security of your personal information seriously and employ reasonable security measures to protect it from unauthorized access, use, alteration, or disclosure. However, please be aware that no method of transmission over the Internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: The right to request copies of your personal information.
  • Rectification: The right to request correction of any inaccuracies in your personal information.
  • Erasure: The right to request the deletion of your personal information under certain conditions.
  • Restriction: The right to request the restriction of processing your personal information under certain conditions.
  • Data Portability: The right to request the transfer of your personal information to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us using the contact details provided below.

7. Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. You are advised to review this Privacy Policy periodically for any changes. Continued use of the App after any changes to this Privacy Policy will constitute your acknowledgment of the changes and your consent to abide by and be bound by the modified Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Phone: +6085215664
  • Address: No 20, First Floor, Main Bazaar, 98700, Limbang, Sarawak

Thank you for using Galore Rider App. We are committed to protecting your privacy and your trust is important to us.