1. AGREEMENT TO TERMS

These Terms of Use ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you" or "User") and Galore Sdn Bhd(Company Registration No: 202201016666 (1462363-X)) with its registered address at No 20, First Floor, Main Bazaar, 98700, Limbang, Sarawak ("we," "us," or "our"), concerning your access to and use of the Galore mobile application as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "App" or "Services").

By creating an account, or by accessing or using the App, you agree that you have read, understood, and agree to be bound by all of these Terms of Use. If you do not agree with all of these terms, then you are expressly prohibited from using the App and you must discontinue use immediately.

2. DEFINITIONS

• "App": The Galore mobile application.
• "Services": The platform services provided by us which enable Users to order items from Merchants for delivery by Riders.
• "Merchant": A third-party provider of goods (e.g., restaurants, shops) available for order on the App.
• "Rider": A third-party independent contractor who provides delivery services.
• "User": Any person who accesses or uses the App to order items.

3. USER ACCOUNTS

• Registration: To use most features of the Services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
• Account Security: You are responsible for safeguarding your password and for any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to comply with this security obligation.
• Age Requirement: The App is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the App.

4. THE SERVICES

• Our Role: We provide a technology platform that connects you with Merchants and Riders. We are not a restaurant, courier service, or food preparation business. The Merchants and Riders are independent contractors and not employees or agents of Galore Sdn Bhd.
• Orders: When you place an order through the App, it constitutes an offer to the Merchant. A contract for the supply and purchase of goods is formed between you and the Merchant once the Merchant accepts your order. We are not a party to that contract.
• Delivery: We are not responsible for the delivery of the items. Riders are responsible for the delivery services they provide.

5. PAYMENTS, FEES, AND CHARGES

• Pricing: All prices listed on the App are in Malaysian Ringgit (MYR) and are set by the Merchants. Prices may be subject to applicable taxes (like SST), delivery fees, and/or small order fees, which will be displayed before you confirm your order.
• Payment: Payment for all orders must be made through the App via our designated payment gateway partners. You authorize us to charge your selected payment method for the total amount of your order.
• Refunds: Refund policies are at the discretion of the Merchant. We may facilitate the refund process, but we are not obligated to provide a refund. Any complaints regarding the quality of goods should be directed to the Merchant. Issues with delivery should be reported through the App's support function.

6. USER OBLIGATIONS AND CONDUCT

You agree to:

• Use the App for lawful purposes only.
• Provide accurate address and contact information for delivery.
• Treat Merchants and Riders with respect.
• Not use the App to order prohibited items, including but not limited to alcohol (unless the Merchant is licensed and you are of legal age and non-Muslim), illegal drugs, hazardous materials, weapons, or any items that are illegal under Malaysian law or contravene Shariah law.

7. INTELLECTUAL PROPERTY RIGHTS

The App, its source code, logos, text, graphics, and all other content ("Our Content") are the property of Galore Sdn Bhd or our licensors and are protected by copyright and trademark laws. You are granted a limited, non-exclusive, non-transferable license to access and use the App for your personal, non-commercial use.

8. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

• The Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the operation of the App or the information, content, or materials included.
• We do not guarantee the quality of goods provided by Merchants or the service provided by Riders.
• To the fullest extent permitted by Malaysian law, including the Consumer Protection Act 1999, our liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us for the specific service giving rise to the claim.

9. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

10. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the App or these Terms at any time at our sole discretion. We will alert you about any changes by updating the "Last Updated" date of these Terms.

11. CONTACT US

To resolve a complaint or to receive further information regarding the use of the App, please contact us at: support@galore.my